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Privacy Policy

Last updated: June 30, 2026

Introduction

This privacy policy outlines how we collect, use, store, and protect personal information provided through this website. We are committed to safeguarding the privacy of individuals who interact with our services.

Information We Collect

Information You Provide

When you submit an inquiry through our contact forms, we collect:

  • Full name
  • Email address
  • Service selection information
  • Project details or messages you choose to provide

Automatically Collected Information

When you visit our website, certain information may be automatically collected, including:

  • IP address and general location data
  • Browser type and version
  • Pages visited and time spent on site
  • Referring website addresses

How We Use Your Information

Personal information collected is used for the following purposes:

  • Responding to inquiries and providing quotations
  • Processing service requests and project consultations
  • Communicating technical specifications and project updates
  • Improving website functionality and user experience
  • Maintaining records for business continuity and quality assurance

Information Sharing

We do not sell, trade, or rent personal information to third parties. Information may be shared only in the following circumstances:

  • With service providers who assist in business operations, under strict confidentiality agreements
  • When required by law or legal process
  • To protect our rights, property, or safety, or that of others

Data Storage and Security

Personal information is stored on secure servers with restricted access. We implement technical and organizational measures to protect against unauthorized access, alteration, disclosure, or destruction of data.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect personal information, we cannot guarantee absolute security.

Cookies and Tracking Technologies

Our website uses cookies to enhance user experience. Cookies are small text files stored on your device that help us remember preferences and analyze site usage.

You can control cookie settings through your browser preferences. Disabling cookies may affect certain website functionalities. For detailed information, please refer to our Cookie Policy.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

Inquiry records and correspondence are typically retained for seven years for business record-keeping purposes.

Your Rights

Under applicable privacy laws, you have the right to:

  • Access personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of personal information, subject to legal obligations
  • Object to or restrict certain processing of your information
  • Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the details provided on our contact page.

Third-Party Links

Our website may contain links to external sites not operated by us. We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any external sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page indicates when the policy was last revised.

We encourage you to review this policy periodically to stay informed about how we protect personal information.

Contact Information

If you have questions or concerns about this privacy policy or our data practices, please contact us at:

Email: [email protected]

Address: Unit 7, 142 Industrial Drive, Braeside VIC 3195, Australia

Governing Law

This privacy policy is governed by the laws of Australia. Any disputes arising from this policy will be subject to the exclusive jurisdiction of Australian courts.

serene-canopy

Precision window manufacturing for Australian conditions.

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